Session Description
Much attention is paid to how to manage the uncertainty throughout a change process, but often, it can be too late. This presentation will focus on the pre-work of a change initiative. Specifically, I will provide a holistic change model that extends Lewin’s three-stage (unfreeze, change, refreeze) model. The presentation will focus on a missing stage prior to unfreezing: readiness. Increasing readiness for organizational change will increase the effectiveness of a change initiative by reducing uncertainty, setting expectations, establishing clear expectations, and providing appropriate outlets for organizational pressure release.
Presenter(s)
Dr. Aaron Noland, Senior Strategist, Director of Planning and Assessment, James Madison University Libraries
